Help center
Everything about shipping, returns, and getting in touch.
Note: the site is in preview and orders can't be placed yet. The policies described on these pages take effect when the store opens.
Our commitment
Mizu Home works to make this website accessible to people with disabilities, in accordance with the Israeli Equal Rights for Persons with Disabilities Law and Israeli Standard 5568 (based on WCAG 2.0 Level AA).
Accessibility measures on this site
Measures we have implemented and continue to improve: keyboard navigation across the site, color contrast aimed at the standard's requirements, text alternatives for images, screen-reader support, respect for reduced-motion preferences, a built-in accessibility menu (font size, contrast, grayscale, readable font, reduced motion), and full mobile use in both Hebrew (RTL) and English. We test the site on an ongoing basis and welcome reports of anything we missed.
Known limitations
Despite our efforts, some parts may not yet be fully accessible: some blog images sourced from external archives may have partial descriptions, and once purchasing opens, payment is completed on our payment provider's hosted page, whose accessibility is managed by the provider. If you encounter any difficulty, contact us and we will assist personally, including completing an order by phone.
Found an accessibility issue?
Our accessibility contact is Ben: phone 050-678-9975, email help@mizu-home.com. Please describe the page and the difficulty, and we will do our best to help promptly and to fix the issue.
Statement updated
This accessibility statement was last updated in August 2026. We review it at least once a year and as the site evolves.